Cancellation, Return & Exchange Policy
Before Shipping
If you wish to cancel your order before it has been shipped, please contact us as soon as possible at unimodaonline@gmail.com. We will try our best to cancel the order before dispatch.
If the cancellation is successfully processed before shipping, the applicable amount will be refunded.
After Shipping
Once your order has been shipped, it cannot be cancelled.
No Return & No Refund Policy
UNIMODA does not offer returns or refunds for delivered products.
Products cannot be returned or refunded due to reasons such as:
-
Change of mind
-
Personal preference
-
Colour preference
-
Size preference
-
The product not looking as expected
-
No longer wanting the product
Exchange Policy
We offer exchange only in case of a genuine product issue, such as:
-
Damaged product received
-
Defective product received
-
Wrong product received
-
Incorrect size/product sent by UNIMODA
-
Product received significantly different from the product ordered
To request an exchange, please contact us at unimodaonline@gmail.com within 48 hours of delivery and share clear photographs/videos showing the issue.
The product must be unused, unwashed, unworn and have all original tags and packaging intact.
All exchange requests will be reviewed and verified by our team. Once the issue is approved, we will guide you through the exchange process.
Exchange Process
If your exchange request is approved, the replacement product will be dispatched subject to availability.
If the requested replacement is unavailable, our team will contact you to discuss the available resolution.
Important
We reserve the right to reject an exchange request if the product does not meet our exchange conditions or if the issue is caused by misuse, washing, wearing, alteration, or damage after delivery.
For any questions regarding cancellations or exchanges, please contact us at:
Email: unimodaonline@gmail.com